Refund Policy

1. Before you buy

Check the product’s supported platforms, plugin formats and host requirements before purchasing. If a trial is available, try it with your own sessions first. Ask us if you are unsure about compatibility.

2. Unused purchases: 14 days

For software purchased directly from Singomakers, we offer a full refund when you request it within 14 days of purchase and have not started downloading the purchased product or license, or activated or authorised it. Trying a separate free demo does not count as using your purchase.

Once delivery or activation has started, change-of-mind refunds are normally unavailable. Where the law requires express consent and acknowledgement before a digital-content withdrawal right can be lost, those conditions must be met. Technical faults, applicable consumer rights and Paddle’s own refund decisions remain covered below.

3. If something does not work

If a product has a persistent fault or materially differs from its description, contact us so we can investigate and help. Please report technical problems promptly, preferably within 30 days. That request does not shorten any legal deadline or consumer right.

Include your purchase email, order reference, product version, operating system, DAW and its version, plus a short description of the problem. Error messages or screenshots can help. Contact Singomakers support at support@singomakers.com; unresolved issues with a Paddle purchase can also be raised with Paddle.

4. Purchases processed by Paddle

Where Paddle processes your purchase, it is the seller and handles the payment and refund. Request a refund through Paddle Buyer Support at paddle.net or the support link in your receipt. Include your order reference and purchase email.

Paddle’s Refund Policy and Buyer Terms govern its handling of the transaction. Paddle may consider discretionary requests submitted within 14 days; submitting a request alone does not guarantee approval. Our unused-purchase offer and any stronger mandatory rights are not reduced by this statement.

5. After a refund

Paddle handles approved refunds to the original payment method where possible. The time before funds appear depends on the payment provider. We do not ask for your full card number or card security code to review a request.

A refunded purchase no longer grants the right to use the corresponding license. Stop using the refunded product and remove its license file. A later promotion or price reduction does not by itself entitle an earlier purchase to a refund or price adjustment.

6. Other stores and vouchers

If you bought from another retailer, request a refund from that retailer under its policy. Redeeming its voucher on our website does not move the payment to Singomakers or Paddle. We can help with technical and license questions.

7. Your rights

Nothing here limits mandatory cancellation, refund or other consumer rights, including rights relating to faulty or misdescribed products. A downloaded or activated product is not automatically excluded from those protections. Read this policy together with our Terms of Service and, for Paddle transactions, Paddle’s Refund Policy and Buyer Terms.